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Category: Community Management

Virtual icebreakers for remote teams

In college, I was a member of a student group where each meeting began with a short opening question. I didn’t know anything about meeting facilitation at the time, but I remember liking that part of the meeting. Fast forward to when I became a manager leading a team of […]

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How to simulate the office online

To combat the “out of sight, out of mind” mentality, remote teams are always trying to increase camaraderie and improve communication. There’s a certain magic that happens when a team clicks. But morale isn’t something that can be forced or manufactured. So how do we create closeness even though we’re […]

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Epic brainstorming and idea connection

For the last four years, I helped organizations and businesses design and set up private online communities. I was recently challenged to design an engagement strategy for customers of a new SaaS product. Naturally, I started to think about what the similarities and differences were between community engagement and customer […]

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Six strategies to increase engagement and retention

This week, I was asked to give a presentation at the Chase Conference in London highlighting the benefits of private social networks and presenting six strategies for increasing an organisation’s engagement and retention rates. The attendees were decision makers for organizations whose members work to make the world a better […]

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Welcome new members with generosity and thoughtfulness

A couple of weeks ago, I placed an order with Viking, an office supply company, because they were offering a free coffee maker with every purchase of over 40 euros (it was a particular one I’d been wanting). There are things that are always good to have in stock (printer […]

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Understanding your audience

Private social networks succeed when organizations offer their members features that they NEED. So the first step in building a useful community – is to understand who you are building it for. Once you understand who you are speaking to, you can create content that is useful, and further, inspire […]

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What does a private online community do?

It’s important to understand the functionality that private online communities offer to determine how a network would best suit your organization. Essentially, private social networks act as one or more of the following: 1. Networking Environment 2. Resource Hub 3. Collaboration Tool

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What does an online community manager do?

This week someone asked me “what exactly does an online community manager do?” I decided to answer in the form of a job description. Please feel free to copy and use the text in your own search to find an online community manager.    

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To make progress, do a little every day

Four years ago, I moved to the Netherlands. I’ve been trying to learn Dutch ever since. The first couple of years, I “tried” via osmosis: I listened real hard and managed to pick up the basics.  When I started working with Dutch companies, I hoped that the translation work I […]

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