Lisette Sutherland’s

Personal User Manual

Knowing what we need to be productive can help us do our best work and to design our lifestyles around the things we love the most.

The purpose of a personal user manual is to help others understand us better so that we can collaborate more effectively. The idea behind this concept came from my highly sought-after Collaboration Superpowers TEAM Agreement.

Lastly, take a look at my personal user manual examples below for inspiration to create your own.

Plus, read our HOW-TO GUIDE to create your own team agreements.

How to work with me

I like working with people who are clear, thoughtful, and kind. I care a lot about doing good work, but I care just as much about how we work together. I thrive in environments where expectations are clear, feedback flows both ways, and everyone feels like they belong.

I’ve worked across many industries, teams, and time zones – often in experimental or ambiguous situations – so I’m comfortable navigating the grey areas. That said, I don’t thrive in chaos or politics. I do best when priorities are shared and agreements are honoured. I bring a mix of structure and creativity to my work.

If you need someone who can connect dots, translate vision into action, and bring people along, then I’m probably a good fit!

Time zone & working hours

  • I live in The Hague, The Netherlands.
  • I generally work between 8:00 – 19:00 CET / CEST on weekdays; it’s flexible

Social media

LinkedIn is the only social media platform I actively use.

Languages

English (Native) | Dutch (C1 Professional) | German (A1 Basic)

How I work best

  • Environment: I do my best work in quiet, low-stimulus environments with minimal distractions. I’m highly sensitive to noise and visual chaos, so I’ve created a workspace that supports deep focus and flexibility. I use a sit/stand desk, noise-cancelling headset, and work in natural light with regular movement breaks.
  • Daily Rhythm: I start my days with a short walk and check-in with my calendar. I use time-boxing and scheduling tools to create structure. My ideal day includes a few hours of focused work, a midday break (often for a run), and then another block of deep work in the afternoon. I take breaks when I need them and value autonomy in managing my time.
  • Working Style: I thrive with clear instructions, shared goals, and regular check-ins. I’m someone who loves independence and feedback: I don’t want to be micromanaged, but I do want to stay aligned. I’m energized by meaningful collaboration and doing work that has a real impact.
  • Values in Action:
    • Freedom: I love designing my schedule and working with flexibility and purpose.
    • Order: I appreciate when teams have solid agreements and expectations in place.
    • Relatedness: I like to care about the people I work with. It’s never just a “job.”

Communication Preferences

  • Async first, but human-centered: I strongly prefer asynchronous written communication for most things. It gives me time to process and helps me keep track of details. I receive hundreds of messages a year, and email or written chat (Slack, etc.) helps me stay organised and accountable.
  • Feedback: I prefer giving feedback in writing with the option to follow up in conversation. I respond well to positive reinforcement. Public praise and frequent encouragement motivate me (I’m like a puppy that way!).
  • Meetings: I generally avoid meetings unless there’s a clear purpose. I much prefer video calls to voice-only calls (I like seeing who I’m speaking with), but I understand that not everyone feels the same way; I can flex when needed.
  • Tools: I’m versed in almost every communication tool out there (I’m a tool junkie). That said, I don’t enjoy using Microsoft Teams (but of course, I will when required).

How my brain works

This is a snapshot of how I process the world: what energises me, what I struggle with, and what makes me a uniquely valuable team member.

Cognitive traits

  • I’m extremely creative, with a deep need for intellectual stimulation. I often connect ideas that others don’t see.
  • I’m a pattern recogniser, a systems thinker, and someone who prefers depth over speed.
  • I have a strong sense of justice and care deeply about fairness and integrity in my work.

Interpersonal style

  • I’m the glue that holds teams together. I notice when people are left out, and I make sure everyone is seen.
  • I value personal connections, but I don’t need a lot of social interaction outside of work to feel close to people.
  • I get invested in shared agreements; when others don’t follow through, it’s frustrating for me.

Processing & preferences

  • I’m sensitive to moods and environmental stimuli: background noise, disorganisation, or bad vibes affect me more than most.
  • I don’t like sitting still for long and need to move regularly.
  • I take time to think things through. I’m not the fastest responder, but my contributions are thoughtful and often connect disparate dots.

My workspace

I work from a dedicated attic office in my home in the Netherlands. It’s quiet, private, and tailored to how I think and move. I prefer chairs without armrests (so I can sit cross-legged) and a sit-stand desk to stay physically engaged during the day.

My current setup includes:

INTERESTED IN CREATING YOUR OWN PERSONAL USER MANUAL?

Express your personality & quirks in a professional setting with my how-to guide to create your personal user manual.

Team dynamics & stress signals

What helps me feel connected on a team

  • I feel most engaged when I know I’m contributing to something meaningful with others.
  • Personal connection matters. I like to get to know the people I’m working with, even if it’s just on a light and professional level.
  • I need to feel liked and valued to feel connected. Without that sense of mutual appreciation, I tend to retreat.

What people might misunderstand about me

  • I can appear extroverted, but I’m actually more solitary by nature. I love people and parties, but I also need large stretches of alone time to recharge.
  • Because I value clarity and structure, I may seem rigid, but I’m actually highly adaptable once expectations are clear.
  • My silences aren’t disinterest; they’re usually processing time or signals that I’m overloaded.

Signs I’m stressed

  • I get short with my words, which can come off as blunt or even mean. This isn’t how I want to show up, and I work to catch it early.
  • I withdraw and become quiet, which is often when I most need support (though I struggle to ask for it).
  • I get defensive when I receive unexpected or poorly delivered criticism. I want to improve, but it can hit me hard. Clear, kind feedback helps me grow without shutting me down.

How I take responsibility for these dynamics

  • I manage overstimulation by designing my workspace intentionally and using tools like noise-cancelling headphones and checklists.
  • I invest in routines (like running, sleep, and strength training) that help me regulate my energy and emotions.

Outside of work

Creative outlets

  • SewingSince the pandemic, I’ve started sewing. I needed to do something that didn’t involve a screen; I’ve fallen in love with the craft.
  • Music – I’ve seen hundreds of live shows, worked as a promoter/tour manager, and still listen to ‘80s goth and synthpop (Depeche Mode & Erasure are all-time faves).
  • Board gamesMy husband’s most recent obsession is board games – and I love it. Our all-time favorite is Innovation.

Movement & health

  • RunningI’m a regular running. It’s where I do my best thinking.
  • Virtual strength trainingI found CoPilot, an app that pairs you with a personal trainer. My trainer, Brandon, assigns weekly workouts based on my goals – and then monitors my progress via my Apple watch.
  • Being outsideMy husband and I are avid campers. As soon as the temperatures go up, you will find us outdoors with friends: biking, hiking, running, climbing, mountaineering, and swimming.

Lifelong learning

  • I’m always listening to podcasts.
  • US politicsI only talk politics if you ask me to. I wish more leaders & politicians had ethical principles.

Personal joys

  • Cats – I love cats. I used to have 3 of my own. Now I unofficially care for 8 neighborhood cats. It’s perfect: part-time crazy cat lady, full-time fulfilled.

Other examples of personal user manuals


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