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Tag: community design

How to hire a virtual superstar

One of the benefits of remote working is being able to hire the best. But how do we find them? And how will we know if they’ll be good a good fit? Hiring someone to work on a ¬†remote team is slightly different than hiring someone who will work in […]

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Attending a conference in a virtual world

Last week, I had the pleasure of attending a conference in a virtual world with AgileBill Krebs. We started by meeting in a virtual office in Sococo and then we headed over to Second Life to attend part of the Virtual Worlds: Best Practices in Education (VWBPE) conference. Sococo I […]

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Introducing Happy Melly… sort of

I had the opportunity to introduce Happy Melly at an Agile Lean Europe conference yesterday. It was an online conference and featured four speakers over two hours. A great idea if you ask me! I enjoyed seeing all the presentations, and Toni Tassani even drew notes. After my presentation was […]

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Epic brainstorming and idea connection

For the last four years, I helped organizations and businesses design and set up private online communities. I was recently challenged to design an engagement strategy for customers of a new SaaS product. Naturally, I started to think about what the similarities and differences were between community engagement and customer […]

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Today is a good day to work… with Happy Melly

Last August, one of companies I worked with was sold. I was offered a position in the new company, but the role didn’t involve my core interests with online communities and remote collaboration. To make things more difficult, the position paid a very reasonable salary. So I had to choose […]

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Six strategies to increase engagement and retention

This week, I was asked to give a presentation at the Chase Conference in London highlighting the benefits of private social networks and presenting six strategies for increasing an organisation’s engagement and retention rates. The attendees were decision makers for organizations whose members work to make the world a better […]

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Enchant your customers by helping them succeed

This week, I met with Octavalent, a company in the historic Dutch town of Delft, which has developed software for employment agencies. Octavalent contacted me because they want to not just provide useful software, but truly engage and enchant their customers. I jumped at the opportunity to help by taking […]

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Evaluate your engagement strategy regularly

Last week, I met with the Technical Association of the Paper and Pulp Industry (TAPPI) to help them start setting up a private social network. I especially enjoy these strategy design meetings because I love learning about different organizations. In just one hour, I am able to hear about their […]

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Create a community where great things can happen

Most of my friends know that I’m a big fan of rockumentaries (documentaries about rock bands). Many evenings after I finish work, I settle into my favorite chair and either read a book or find a video about a particular band, or a music scene, or an era in time. […]

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Measuring community success: Involved, Engaged, Enchanted

For the last year, my colleague¬†Gretchen and I have been writing a workbook together about how to design and create successful online communities. We are currently tackling the metrics section… wrestling with data and researching the best ways to define and measure “success”. Gretchen started to work with different visual […]

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